If you crack the screen on your new Pixel Watch 3, Google won't repair it; the new smartwatch is “replacement only,” according to a Google representative said Android AuthorityThat means this is the third smartwatch in a row where Google doesn't offer repairs.
That’s a shame, especially considering how well the Pixel Watch screens were in good condition in our reviews of the last two models. Replacements cost $49 if you’ve signed up for Preferred Care, Google’s device insurance program, but that program costs $89 for two years of coverage (or $4 a month for 60 months).
Google representative Erin Cizek confirmed that The edge via email that those with damaged Pixel Watch 3s can “contact the Google Pixel Watch Customer Care Team to check on their replacement options.”
If you didn't purchase the Preferred Care plan (which you must purchase when you buy the Pixel Watch 3 or within 30 days of purchase), then your options are slim. Google is offering a discounted mail-in replacement, or you can try your luck getting it repaired.
