Many Peloton users were unable to participate in Thursday’s Thanksgiving ride, prompting the company’s CEO to apologize. At 10 a.m. ET, Peloton kicked off its 10th annual “Turkey Burn” event, with the goal of breaking the Guinness World Record for “the largest live cycling class.” But the company struggled with demand and many users were unable to participate at all. “We let them down,” CEO Barry McCarthy said in a statement.
According to McCarthy, more than 37,000 people were able to participate, although it is unclear how many were unable to enter. “The number of members trying to join the ride overwhelmed our technical infrastructure and we were unable to support everyone trying to join the ride. class,” she said. He Platoon Status Page notes “high errors with live classes” for about an hour, starting just a few minutes after the class began and resolving at 11:07 a.m. ET. Some users Those who entered the event also noticed technical problems while it was live. At the time of writing this article everything seems to be operational.
For those who couldn’t get in, Peloton posted on its Instagram Stories that the class is now available on-demand, while an encore version of Turkey Burn will begin at 10 a.m. ET on Friday.
