Meta updated a note about the top of your Quest support site say that a “software update issue” has been bricking the Quest 2, Quest 3, and Quest 3S headsets. The company writes that while “most” people can now use their headphones normally, it is “actively working to resolve the issue for all users.”
That Meta now says it's working on a fix “for all users” may be good news for Quest 2 and 3. owners who have reported that Meta would not repair or replace their headphones because they were out of warranty. Some reddit users say The company emailed confirmation that they were receiving out-of-warranty service for the issue, and a community manager on the Meta support forum wrote in an update yesterday that Meta customer support “should have new instructions on how to help users now.”
Goal <a target="_blank" href="https://x.com/MetaQuestHelp/status/1865135530863923225″>published on December 6 that there were software update issues affecting “some new Quest 3S devices,” but did not mention the Quest 2 or 3 headset or what software version was involved, either at the time or in an earlier version of the new message on the site. support that UploadVR reported this week. The company announced on December 9 that it was releasing its most recent update, Meta Quest v71, adding features such as a revamped virtual desktop display connection method and keyboard pass-through support in virtual environments.
