Meta is reportedly working on an issue with a software update that bricked some Quest 2, Quest 3, and Quest 3S headsets, the company announced. The company originally upset customers not only releasing a faulty update, but also telling affected buyers that they wouldn't fix the problem because the headphones were out of warranty, as The edge reported.
Now, Meta appears to be resolving the issue, saying it is working on a fix “for all users” and said customer support has “new instructions on how to help users.” Some buyers said in reddit that they received a confirmation email that the company would provide out-of-warranty service for their mistake.
“We have discovered a software update issue that caused some Quest 2/3/3S headsets to become unresponsive and unable to boot properly,” Meta wrote in its help center. “We are actively working to resolve the issue for all users, but in most cases, you can now use your device normally. If you have a device that is still not responding, we are here to help. If you have a Quest 3S, click Click the button below for next steps. Quest 2 or 3 users, please contact us for help.”
The issue dates back to December 6, when Meta said software updates were affecting Quest 3S devices at the time. The update includes features like a virtual desktop, faster manual tracking, easier pairing with Windows 11 PCs, and more.
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