Meta has temporarily stopped selling the Elite Battery Strap for Quest 3, reportedly due to a firmware-related charging defect. The $130 accessory, which extends the standalone VR headset’s runtime by up to two hours while also providing a counterbalance to comfort, is currently not available from Meta or third-party retailers. In the absence of a recall, the company said Path to virtual realitythat first reported The story is that they are currently manufacturing a new batch that fixes the firmware issues supposedly behind the defect. Meta told the publication that he plans to replace the headphones on a case-by-case basis for buyers who contact customer service.
Owners have reported that the Elite Strap’s battery works normally at first, but stops charging the headset sooner than expected. Informal surveysanecdotal social networks comments and a separate report of Path to virtual reality Earlier this month they suggested that the problem may be at least somewhat common. Meta hasn’t stated whether the defect is universal, but attributing it to firmware that requires newly manufactured drives suggests it may be. I have a Quest 3 with the battery accessory and I haven’t noticed any charging issues, but I also don’t remember if my battery has been drained enough to have noticed.
Engadget has reached out to a Meta spokesperson and we’re still waiting for confirmation and any additional details on what to look for. We will update this article if we learn more.
The company said Path to virtual reality is working to supply fixed units “as soon as possible.” goal product page The accessory says it is out of stock and its listing has been pulled entirely from the websites of retail partners Best Buy and Target. amazon product page It says “currently not available.”
In addition to that model, Meta manufactures a $70 Elite Strap without battery focused solely on ergonomics. The company also had teething problems with its Elite Straps for Quest 2, as both versions of the 2020 accessory were prone to cracking. Meta stopped sales of that model and extended the accessory’s warranty after issuing a fix for subsequent batches.
This article originally appeared on Engadget at https://www.engadget.com/meta-pauses-quest-3-elite-battery-strap-sales-reportedly-due-to-a-charging-flaw-183018925.html?src =rss
