Intel is extending warranties on its controversial 13th and 14th generation Core processors by two years, it announced in a statement. community postThe company says it will share more details in the coming days, but for now, customers who are waiting for their computers to break down can at least know that they won’t have to spend money to replace their processors. Intel revealed in July that after a thorough analysis, it found that the elevated operating voltage was causing instability issues on these particular processor models for many people.
A microcode algorithm has apparently been sending incorrect voltage requests to the processor, causing users' computers to crash. The company is working on a patch that it plans to release in mid-August, but for some people, it may be too late: Tom's Hardware Store Note: The patch will not fix processors that are already failing. An independent game studio called Alderon Games reported According to their staff's observations, the failure rate of processors is 100 percent. Even well-functioning CPUs eventually deteriorate and fail. That's why an extended warranty is very welcome, especially since some models only have a one-year warranty.
“Intel is committed to ensuring that all customers who have or are currently experiencing symptoms of instability on their 13th and/or 14th Gen desktop processors are assisted through the upgrade process,” the company wrote in its announcement. It also admitted that “this has been a difficult issue to resolve and find the root cause.” For now, Intel recommends those who purchased systems from PC manufacturers to contact the brand's support team. In the meantime, people who purchased boxed CPUs for their PCs can contact Intel at [email protected]. Intel Customer Support.
