6 ways to boost district commitment to a unified communications platform

Key points:

Our district is incredibly diverse, with 33 languages ​​in our 13 schools, according to our latest language survey data at home. When we were in the middle of the pandemic and everything in education turned on his head, we realized that we needed a better way to communicate with parents and caregivers quickly and efficiently.

Until that time, we only trust our student information system to send text messages and automated calls. We wanted to centralize this process, bring our clubs and athletics to a platform, and ensure that it fulfilled the acceptable use policy that everyone signed every year.

During the pandemic, many superintendents spoke and one of the platforms openly discussed and widely within our network was a Hub, so we got on board. When acquired parents remembered, we took the opportunity to migrate to Parentsquare platform. This transition has proven to be one of the best decisions that our district has made to improve school communications.

Here are six ways in which we are using that platform to boost district's commitment:

1. Language translation in real time. The platform translation function gives us full confidence that our incoming and outgoing messages translate precisely. The members of our Portuguese speech community were surprised by the precise and their natural sound that are automated voice messages.

2. Improved responsibility. There is also an integrated responsibility factor. We always know when our messages are received. Now, if someone does not receive the message, we know it, and we can quickly straighten it in the language that the recipient speaks.

3. Access to data, metrics and analysis. The history notification history of the solution helps us distribute the correct communications number, such as knowing when to use specific smart alerts for the communication of parents and guardians, versus correspondence to the entire school. We are really beginning to deepen and use those specific tools to send the right messages to the right audience at the right time.

4. Attractive and attractive correspondence simplified. In addition to the soft transition from our original communications platform to our current, we really like the designer of Easy Study Study Study designer to use the platform, which helps us create visually capture communications. It also offers rich format tools and a programming function that admits a process of “establishing and forgetting.” This allows us to change our approach to another job instead of worrying about whether a message was sent and received.

5. Easy dissemination of information. The function of safe documents that is available on our platform takes time and effort by disseminating high school responsibility tests for almost 3,000 students. Do not have to use the traditional intercaremal mail or Snail Mail creates significant cost savings. We can send an email safely to the state evaluations of your children and other forms. High school is already doing that and now our high school and primary directors are considering how to take advantage of safe documents to be more efficient.

6. High rates of contact capacity. Our district is currently 99 percent of contact capacity in the 8,400 students we serve and two of our schools have the capacity for 100 percent. We are currently on a mission to achieve 100 percent throughout the district and we are working with directors to take each student's family to the system. In general, our district is really satisfied with the high contact rates that we are seeing and continue to “go back to the onion” and discover even more about the characteristics of the platform.

Maximization of platform capabilities for long -term success

As we continue to explore and optimize the capacities of our unified communications platform for school home, we anticipate that we can eventually consolidate the tools and reduce our costs even more by eliminating other suppliers. Our platform is really a unique window, from bulletins to ensure documents to everything else.

As teachers, directors and superintendents of the classroom, we have many things that come to us every day. Our plates are not smaller; They only expand, and time is the only thing we cannot get anymore. Our communications and commitment platform helps us maximize that limited resource.

John Cabral and Cynthia Johnson, Taunton Public Schools
John Cabral is the Superintendent of the Public Schools of Taunton and Cynthia Johnson is the communications coordinator in Taunton's public schools in Taunton, Ma.
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