Since Thursday morning, Dish Network has been experiencing a major outage that brought down the company’s main websites, apps and customer support systems, with employees saying the edge it is not clear what is happening inside the company. He company website dish.com it’s completely blank except for a notice apologizing for “any outages you may have” while promising that “the teams are working hard to restore systems as soon as possible.” The Boost Mobile and Boost Infinite sites display a similar message.
When we called each brand’s customer service lines, there were no humans on the other end: each call hung up automatically after delivering a recorded message about the outage.
In an ironic twist, the outage began at the time Dish was scheduled to post its fourth-quarter and fiscal 2022 earnings. Chief Executive Officer Erik Carlson addressed the issue during the company’s earnings call, saying that the company was experiencing an “internal outage that continues to affect our internal servers and IT telephony.” While Carlson said Dish, Sling and the company’s wireless networks were operating as normal, he admitted that “internal communications, customer service functions customer and Internet sites” went down.
Internally, frontline employees have been keeping abreast of what’s going on. Two sources count the edge that they are told to be prepared to receive information from their leadership teams, which has not yet been received. They say that it has not even been clarified if they will be paid. Employees have also been told they won’t be able to connect to their VPN, preventing remote workers from logging in to work.
A regional installer hired by the company also showed the edge a message that appeared to be from Dish saying that all of their systems were down. Continuing the theme of shady communications, other messages shared by the employee said that “many systems” were down but that some technicians were able to do at least part of his job. However, they also noted that the receivers would need to be activated when the systems came back online.
Despite Carlson’s comments that Dish services should function as normal, Show drop detector an increase in reports of problems with the use of Dish Network services, including satellite TV and BoostMobile wireless network. Customers report on social media that they are unable to activate new equipment or SIM cards received from the company, and alleged technicians say they are unable to complete installations and updates for customers.
customers have Also he said that the blackout prevents them from paying their bills. Dish’s site doesn’t address this issue, but Boost Mobile’s says that if your account is affected, “your service will not end due to non-payment.” Dish customer service Twitter account is also telling customers they will not lose service if they are unable to make a payment during this time. For those whose accounts aren’t affected, the company says they can “pay their bill by dialing 611, using the app, or visiting a store.”
desktop reports that the outage does not appear to be the result of a cyberattack, citing “a person familiar with the issue,” though Dish likely has not yet concluded its investigation. The company did not respond the edgerequests for comments or repeated requests for light reading — but it’s unclear if the representatives we contacted have access to your email.
