tech giant Dell notified its customers on Thursday that it experienced a data breach involving customers' names and physical addresses.
In an email seen by TechCrunch and shared by twitter.com/flakpaket/status/1788556785613525355″>several twitter.com/WandrMe/status/1788537642784579931″>people in twitter.com/bcs_erictaylor/status/1788535890022670832″>social mediathe computer maker wrote that it was investigating “an incident involving a Dell portal, which contains a database with limited types of customer information related to purchases from Dell.”
Dell wrote that the information accessed in the breach included customer names, physical addresses, and “Dell hardware and order information, including service tag, item description, order date, and warranty information.” related”. Dell did not say whether the incident was caused by malicious outsiders or an inadvertent error.
The leaked data did not include email addresses, phone numbers, financial or payment information, or “any highly sensitive customer information,” according to the company.
The company downplayed the impact of the breach on the message.
“We believe there is no significant risk to our customers given the type of information involved,” Dell wrote in the email.
When TechCrunch reached out to Dell for comment and asked specific questions such as how many customers were affected, how the breach occurred, and why the company believes a physical address breach does not pose “a significant risk” to customers, the company answered. with a boilerplate version of the email it sent to affected customers.
A Dell spokesperson, who declined to provide his name, later added: “We will not disclose this information specific to our ongoing investigation.” Dell did not provide a reason.
Dell spokesperson Lon Levitan did not respond to another follow-up email from TechCrunch.
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