AT&T cannot disconnect landline service for its customers throughout California. in a failed on thursdayThe California Public Utilities Commission (CPUC) denied AT&T's request to release it from its Carrier of Last Resort (COLR) obligations, as previously reported tech-policy/2024/06/california-rejects-att-request-to-end-carriers-landline-phone-obligation/”>Ars Technique and CBS News.
AT&T has had a COLR designation in California since 1996, ensuring that everyone in the state has access to affordable and reliable phone service. Some people in California, especially those who live in remote areas, have come to rely on their landline service because it allows them to make emergency calls even when the power is out or cell service is unavailable.
At the beginning of this year, AT&T asked the CPUC be released from its duties as a designated operator, citing the wide availability of mobile and VoIP services. In its application, AT&T argues that the “economic justification” for COLR no longer exists because alternative voice services at “reasonable rates” and “based on superior technologies” are available throughout the state. The company adds that it “bears a substantial cost of maintenance and operation” of the fixed copper network, while competitors do not have to. AT&T says it will continue to provide landline service in areas where no alternative is available.
“AT&T was unable to demonstrate the availability of substitute providers willing and able to serve as COLR.”
However, the CPUC rejected AT&T's request. The agency says that “AT&T failed to demonstrate the availability of replacement providers willing and able to serve as COLR.” The decision also cites public commenters who cited the “unreliability” of mobile and VoIP service. AT&T is now pushing for new rules that would change the way California designates a COLR.
“No customer will be left without voice and 911 services,” says Marc Blakeman, president of AT&T California, in a statement emailed to The edge. “We are fully committed to keeping our customers connected while working with state leaders on policies that create a thoughtful transition that brings modern communications to all Californians.”
