1) Has Asus really found a hardware fix for faulty SD card readers? If someone RMAs their ally to Asus this way, will they get an SD card reader that no longer crashes?
Our commitment is to help all clients effectively. If any user suspects that they are having problems with their products, we encourage them to reach out and use our RMA process as necessary. They can expect us to provide them with an appropriate resolution.
2) What percentage of ROG Ally systems have this problem?
We cannot comment on this at this time.
3) Assuming there is no hardware repair yet, why has the warranty only been extended for one year?
Apologies Sean, but we can't comment on assumptions.
4) What is Asus planning to do for customers in territories outside the US? Will we see warranty extensions and SD card refunds elsewhere?
Service policies vary from region to region and are subject to local laws and regulations. While I cannot offer you a blanket statement that covers all global operations, please be assured that our focus is quality and we aim to respond effectively to the concerns of our users, regardless of their location.
