In December I came home and, as always, I yelled at Alexa to turn on the lights but was surprised when he replied that “there was no Amazon account associated with this device.” Frustrated and in the dark, I tried to log in, only to have the app confirm that there was no account associated with my email.
I have a disability that means i can’t make phone calls so my husband used his account to find help. Finally, someone called us back. but it confirmed that there was no account and told me to create a new one.
But I have my account since 2007 and I don’t want to lose my download and order history. I had about 30-40 Kindle eBooks, as well as music and movies, plus around £30 credit.
I tried to contact Amazon through the Resolver website, but I keep getting the response that I need to “log in to my account” which is impossible. Surely there is a paper trail of me somewhere?
YE, Dunblane
It was a shock to lose access to your Amazon account and media purchased for over a decade.
The retailer was most helpful when I reached out, and it turns out the problem stemmed from the fact that he closed his account with Amazon.com in October when he was notified of a security breach.
However, when you closed your account on this marketplace, which had a different login, closing an account on one marketplace closes the same account globally.
There was a time lag between the two events, so you were able to continue ordering on the site.
Unfortunately, Amazon was unable to restore your account and the data associated with it. But to get you back up and running, he’s sent you a £100 gift card plus an extra £25 to replace the credit on your old account.
She’s learned the hard way what it means to “own” book and music downloads, and she’ll use the cash to buy something real.
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