Extracting valuable insights from customer feedback presents several significant challenges. Manually analyzing and categorizing large volumes of unstructured data, such ...
A hacker is advertising customer data allegedly stolen from Australian ticketing and live events company TEG on a well-known hacking ...
It was Bill Gates who said: “Every day we ask ourselves, 'How can we keep this customer happy?' How can ...
Auction house Christie's said on Thursday it had alerted the Federal Bureau of Investigation and British police about the cyberattack ...
Key points AwesomeQA is launching a token sale with an ERC20 utility token, and has already raised $2,800,000, with the ...
This post is co-written with Tom Famularo, Abhay Shah and Nicolette Kontor from Verisk. Verisk (Nasdaq: VRSK) is a leading ...
Fine-tuning large language models (LLMs) creates tailored customer experiences that align with a brand’s unique voice. amazon SageMaker Canvas and ...
The telecommunications industry is more competitive than ever before. With customers able to easily switch between providers, reducing customer churn ...
As more powerful large language models (LLMs) are used to perform a variety of tasks with greater accuracy, the number ...
In the fast-paced world of customer service, efficiency and accuracy are paramount. After each call, contact center agents typically spend ...
