NEWSLETTER
Norwegian Cruise Line passengers are used to having many options when they sail with the cruise line, especially when it comes to dinner.
Known for your free style meals without fixed dining rooms or previously assigned seats, and a variety of courtesy and specialized restaurants, Norwegian Cruise Line strives to offer passengers more gastronomic options to enjoy at their own schedule.
Related: Passengers of the Norwegian cruise line were mixed in a long cruise enigma
The cruise line even made “more” its new brand positioning recently, since it introduced a cruise package “more in the sea” improved offered to passengers more premium drink options, more specialized meals and other advantages.
But the cruise lines wants to balance more with less in some cases. When it comes to dinner, Norwegian's research has found to have slightly smaller and simpler restaurants menus increases operational efficiency and guest satisfaction.
Norwegian Cruise Line Holdings CEO Harry Sommer, explained in an interview with Travel weekly that eliminating a third of the elements of the menu of their restaurant that the passengers were not ordering allowed the cruise line to do a better job when delivering the dishes that the passengers were asking.
But as the leadership of the cruise line continues to make adjustments to improve operations, they seem to be learning that they must be careful not to remove some of the key options that their passengers expect.
Register for the Bulletin eats Cruise with to save money in your next (or your first) cruise.
Image and colon source; Shuttersock
Norwegian reverse an unpopular change in the Cagney grill menu
Passengers who were used to having options that allow them to customize their meals were not happy with a recent menu change at the Norwegian Specialized Restaurant, Cagney's Steakhouse. Instead of offering passengers their choice of garrisons, the updated menu combined each main dish with specific and preselected sides.
Fortunately, the cruise line listened to the comments of the passengers and quickly changed the menu to offer garrison options again.
Related: Norwegian Cruise Line adopts a more simplified approach to dinner
“We listen and not judge …” The cruise line wrote in a publication on social networks that announces the options to return the garrison. “We are lucky to have guests like you, who are so careful about specialized food, and we listen to you! From immediately, the sides are here to stay in Cagney's!
In comments on Norwegian's facebook publication about change, many passengers expressed their enthusiasm for having the option to choose their own garrisons in the popular grill.
“Very happy to hear that the sides have returned,” Yvonne Corredori wrote. “Cagneys is one of our favorite places to eat. Thanks ncl “.
Passengers have more comments about Norwegian
While passengers are happy to know that the cruise line is listening to their comments, some made it clear that there are more things that want to see Norwegian cruises return.
“Thank you very much for responding to your customers. The food is a significant factor in my choice of cruise lines, and I was very upset to climb my options, ”said Susan Rynard. “I know that NCL Norwegian Cruise Line is dedicating a line between costs and service (and, frankly, I think it has gone too far in entertainment, I want Broadway shows to return!) But this is at least a small recognition Customer preference. So this time, I will reserve with NCL again. ”
Related: Passengers from the Norwegian cruise line qualify their gastronomic options
Norwegian Cruise Line has made a series of significant changes in recent years from reviewing their entertainment to replacing its free package in the sea with the renewed more in the sea. Some passengers expect the cruise line to also listen to their comments and bring back a popular offer of beverage packages that were recently suspended when the cruise line spread more in the sea.
“Good news Norwegian cruise lines now if you will only recover in the sea, in addition, we really miss our bottled water, Starbucks and some of the bottled red wines that we loved in September that are not available for the glass,” said Jamie expects.
(The Arena Group will win a commission if you reserve a cruise).
Make a free appointment with Come Cruise with me's travel agent partner, Postcard Travelor send an email to Amy Post to amypost@postcardtravelplanning.comor call or send a text message to 386-383-2472.
