By Tatiana Bautzer
NEW YORK (Reuters) – citi group (NYSE:) on Wednesday began rolling out new artificial intelligence tools to be used by employees in eight countries, top executives said.
Around 140,000 employees will have access to the tools. In a memo to staff sent Wednesday, Tim Ryan, head of technology and business enablement, explained how each of them works.
Citi Assist looks for internal bank policies and procedures. “It's like having a super-smart coworker at your fingertips to help you navigate commonly used policies and procedures in human resources, risk, compliance and finance,” Ryan said in the memo.
The other tool, Citi Stylus, is capable of summarizing, comparing or searching multiple documents at the same time. Starting this month, both tools will be accessible to employees in the US, Canada, Hungary, India, Ireland, Poland, Singapore and the United States. Kingdom (TADAWUL:). They will gradually expand to other markets.
Big banks have been using ai tools in more targeted ways. Morgan Stanley (NYSE:) has a chatbot that assists financial advisors in customer interactions, and Bank of America virtual assistant Erica focuses on retail customers' daily transactions.
Ryan said in a video interview with Reuters that Citi will review how employees interact with the tools to develop new uses for them, but staff can also make proposals. “These tools will help simplify work and increase productivity,” he added.
Ryan, a former PwC executive, joined Citigroup earlier this year and has been responsible since September for fixing the bank's long-standing data management problems alongside Chief Operating Officer Anand Selva.
Chief technology officer David Griffiths said in the interview that the ai initiatives are “separate” from the work being done to improve the quality of the bank's data and the infrastructure to comply with consent orders. the regulators.
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