NEWSLETTER
The cruise lines are guilty for things outside their control.
Passengers, for example, could expect a refund when their flight is canceled and loses their cruise. They also often expect the cruise line to pay if the ship is delayed and lose their flight.
People also get angry when their ship changes itineraries, and a prepaid third party excursion or a beach club is lost.
Related: Carnival Cruise Line shares surprising security news
Cruise lines usually only return money to the services they really sell. If you reserve air tickets or an excursion through the cruise line itself, it usually has much more resource than when you use an external company.
The reality is that cruise lines sell insurance to protect passengers from these problems. That insurance also protects the angry passenger cruise line.
No official of the cruise line likes to tell a passenger who cannot navigate due to a disease and will not receive a refund. The same logic applies to a death in the family or in any other reason, the passenger cancels a cruise when they have no insurance.
The carnival brand ambassador Cruise Line, John Heald, shared a story on February 1 that should serve as a warning for all cruises.
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Image and colon source; Carnival cruise line
Carnival Passenger shares an expensive error.
Heald, who is being taken mostly on the free weekend (a rarity for the working brand ambassador) shared the following story that should serve as a warning for passengers.
“I just overcome my monthly cell phone bill, and the value of $ 411 of the invoice is my 17 -year -old daughter who uses her phone while she was aboard pride,” the passenger shared without a name.
Carnival, for registration, does not allow people who buy their Internet plans to make wifi calls.
“She has made phone calls to her boyfriend in Silver Spring and used data for messages. I just want people to be aware that Carnival will not warn her about these positions of MB of data used and calls. One thing I know is carnival He will not reimburse these charges because Carnival and my travel agent said there is nothing to do, “they wrote.
Then, the passenger begged that Carnival covered part of the cost of the invoice, which came from the passenger cell phone provider, not the cruise line.
“John, I hope you show some compassion and help with at least 50% of these charges,” they added.
Carnival Heald shares a warning
“Thank you, and I am sharing this for a reason, and that is please be careful,” he wrote.
Heald backed away from the idea that the cruise line does not warn passengers.
“Cruise directors always make ads on placing their phones in plane mode (they don't call me Shirley), and this will protect it from the charges that this family now has. And although I would love to be able to help with the charges and I fear that I cannot Doing anything, I'm very sorry, “he added.
Heald then had a little fun with the situation.
“I must also mention that I was surprised that some of the charges were that her daughter really called her boyfriend, how to talk on the phone. I say that because all parents will tell her the following two events for ocular phones are true. One is very impossible to separate a teenager from his phone.
Heald intentionally is wrong with products and brands.
Many of the more than 1,000 comments on Heald's publication did not sympathize with the person who sent an email to Heald.
“I accidentally left my phone outside the plane mode after an excursion. Shortly after navigating, I received several notifications from my cell carrier. I immediately put it on a plane mode. There is no way that I did not know that I was accumulating loads. He only thought she would play silly and her parents would fix it for her, “Ellen Bagdon wrote.
(Only some operators send warning notifications).
(The Arena Group will win a commission if you reserve a cruise).
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Many people blame parents.
“The father should have told the child not to use the phone. Every time he saw the child with the phone, he should have removed it or check what he was doing with him. As usual, people are always trying to pass the money. On personal responsibility, “published Joy O'Donnell.
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