NEWSLETTER
The passengers of the cruise line, at least some of them, seem to take perverse joy when they are miserable. They tell other passengers and low -level workers on their problems, but they never talk to the right people.
They may have a real problem, or perhaps they were served a cold meal or a hard steak piece. You see these passengers in each cruise.
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They are eager to tell you how the standards have lowered and how miserable they are, but it is never really clear why they are so outraged. In some cases, of course, they are unrealistic expectations where the cruise that the passenger reserved would never live up to what is in his head.
Some people, of course, only have a half -empty glass view of the world. Nothing would make them happy except sharing how miserable they are.
In most cases, however, people have reasonable complaints, but they are driving them badly. That is something that the carnival brand ambassador Cruise Line, John Heald, went on a recent facebook publication.
Image and colon source; John Heald and Sol; facebook
Carnival begs passengers to share
Heald shared that many people complain with him after his cruise, when he can no longer help.
“I read comments in which people tell me what was wrong with the cruise. I understand that, it is my job to listen and I want people to tell me these things because, as someone said that” a complaint is a gift “and it is,” he shared.
The problem is that only complaining to Heald is not enough.
“However, what absolutely drives me a crazy crazy is when every day, and yes, it is every day, that when I invest with the ship and follow up with a guest comment, the hotel director/guest services manager/Manager of the dinner room/Luigi, the plumber writes and I say 'Ummmm, there are no reports of the guest.
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Heald also shared that management on board wants to hear these complaints because that is the only way they can solve problems.
“And that is all, they want to help and also drive them to see these emails from me and, nevertheless, the guest is now at Cleveland, Ohio, and there is everything they can do to help them now,” he added.
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Carnival can solve your problems
Heald shared two examples of last week where someone has written to him at home and never mentioned everything on the ship:
- “What has happened with the warm chocolate melting cake in the carnival sun. I asked for it every night and cooked too much every time. Your chef needs to return to the kitchen school. “
“He ordered this every night, he did not like it every time, but he did not tell the waiter who would have told the chef (who is a wonderful guy who knows well) and I know he would have assured that the guest had had a melted cake cooked to his taste,” Heald wrote.
- “Every night, the person on the balcony directly under us on deck 8 was smoking. This woman can commit suicide, but why shouldn't you be able to use my balcony due to her? The smokers are unpleasant people and her contempt for me and the others on balconies near it demonstrates my point. The crew did nothing to stop it.”
“This is very important. The crew did nothing to stop it because they did not know. Having reviewed the ship there were no reports made by this guest or de facto guest of cabins around the area,” the brand ambassador shared. “If this lady or someone is caught smoking in the cabin or on the balcony, there would be serious consequences for them. It is prohibited for very important security reasons, as well as the discomfort it gives to those around it.”
He also noted that there were no reports from someone who smoked in that area. He begged the passengers to report problems during his cruise, not after he ends.
“I understand that some people do not like confrontation. But please, don't worry, the crew is there for you. That's why our crew is the best in the industry because they really care, they want to exceed their expectations,” he published.
The problems cannot be solved if they are not known.
“If you see something you don't like, say something. I'm not trying to make everyone wrong, but if something really worries you, please give the crew the opportunity to do well. Then, the message here is 'If you see something, say something,'” Heald added.
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