Today we will take a look at Atomix, a chat service provider that allows direct communication between the customer and the company. We will discuss how the service works, how simple and intuitive it is, and how you can use it.
Our atomix review will let you know about this new way of connecting simply and quickly with customers. That allows your business to have a more personal feel and helps you meet your customer acquisition and retention goals. It is a useful tool at all stages of the sales funnel, thus consolidating itself as an interesting proposal.
Security
Let’s get the big out of the way; Is the app secure? If you are making a decision for your company, that is always the first thing you should ask yourself. Customer communication is confidential in most jurisdictions, so leaks can have legal repercussions. Of course, it can also irreparably damage your reputation, which is why secure chat apps are a must.
However, we are happy to say that the application has a security certificate for its version of the browser, encrypting all the information that passes through it. For your app builds, you use a certified safe build, confirming that only participants will see the messages.
As such, there is no reason to doubt the safety of Atomix. We believe that it is one of the most secure chat service providers out there, not only because of its security conditions but also because of the nature of its operation.
How does it work?
Unlike other methods of direct communication, this one promises a degree of anonymity from the start. That is, the client doesn’t even need to join your platform for you to connect with it. All they need is an account. The account requires a name and email, which is the bare minimum for a chat app. In these days when privacy is constantly in jeopardy, that’s pretty significant.
So once your agent wants to connect with the customer, they’ll send them a code. Once you both enter the same code, you can start a new chat or call.
As we said earlier in our Atomix review, it is a company that takes an innovative approach to customer communication. The novelty here is that it works on a completely voluntary basis.
Atomix gives users back their agency while control still remains with the company. It’s a win-win situation where both organizational structure and customer satisfaction improve.
Register on Atomix
A great advantage of the Atomix platform is that it has a simple registration process. There is an apparent button that leads to the account creation form, and it only requires four pieces of information:
- Your name
- Your desired username
- your e-mail
- Your password
The good thing is that your customers will be able to register without even verifying their email, making the process much simpler and faster.
Properties and usability of Atomix
The last thing we need to cover in our Atomix review is what you can actually do with it and how simple it is to use. It’s no secret that every business has a fair share of customers who are not tech-savvy. That’s why it’s important that the software is simple, and we think Atomix fits the bill perfectly.
It’s a simple chat app with no superfluous features. Once you’re in the app, there’s an apparent button to open chat, which opens a message to enter your code. Again, a fairly straightforward process. After opening a chat, it will remain visible on the left of the platform, just like with other communication platforms.
There are also options to set a preferred font, which helps with accessibility. Users can also set their ringtone and date format for a bit of customization, and that’s all from the user side. The agent, of course, has a few more options, but they are not difficult to grasp.
If you choose to use Atomix, you won’t have to spend additional resources on employee training. It is also important that only agents can initiate calls while both parties can send messages. That can prevent angry customers from bothering agents and disrupting their workflow.
Overall, we think it’s a great solution for customer communication. It removes the robotic feeling of communicating with a company and replaces it with a more human experience.
3 reasons to use Atomix
- Atomix provides a secure communication platform for businesses and customers. It encrypts all the information that goes through it and only the participants can see the messages, making it one of the most secure chat service providers out there.
- Atomix offers a simple and intuitive registration process, requiring only four pieces of information, and customers can register without verifying their email, making the process much simpler and faster.
- Atomix takes an innovative approach to customer communication, enabling direct communication between companies and customers on a completely voluntary basis. It gives users back their agency while control remains in the hands of the company, resulting in an improvement in both organizational structure and customer satisfaction. Atomix also removes the robotic feeling of communicating with a company, replacing it with a more human experience.
