As part of a settlement with the Department of Transportation resulting from the 2022 holiday debacle, Southwest Airlines (New York Stock Exchange:LUV) will now provide $75 vouchers to passengers who arrived at their final destination 3 hours or more late due to to airline delays or cancellations.
During the 2022 Christmas holidays, the airline's operational failures caused the cancellation of 16,900 flights and left more than two million passengers stranded at airports across the country. The airline was The Department of Transportation later fined him $140 million. for numerous consumer protection violations, a penalty that was 30 times greater than any civil penalty in DOT history.
In addition to the $140 million, Southwest (LUV) was ordered to pay $600 million in refunds and refunds to passengers who faced travel disruptions, bringing the airline's total cost from the crisis to nearly three-quarters. billion dollars.
Related: DOT forces airlines to offer full refunds for canceled and delayed flights
