From Salesforce drama to the year of generative ai
Apologies to the Grateful Dead, but what a long, strange year 2023 has been, business technology news. It started with a ton of drama at Salesforce and was eventually taken over by generative ai and ChatGPT, which seemed to come out of nowhere to completely dominate the news cycle this year.
But while ai clearly influenced much of the news, and even my own coverage, there were still plenty of other business stories that made the news this year.
The rise of generative ai in the company
It would be impossible to talk about this year's news cycle without talking about the impact of generative ai. When OpenAI launched ChatGPT late last year, it would have been impossible to understand the impact it would have on enterprise software in the coming months. However, it has the potential to be truly transformative, changing the way we interact with software and perhaps representing the biggest change in UX (user experience) design since point-and-click.
