If you notice that emails from sellers or responses from customer support agents seem a bit off, or that the quality of writing has improved significantly, you may have AI to thank. Microsoft has announced which will introduce AI capabilities into Dynamics 365, its suite of business applications for customer relationship management and resource planning.
The company calls the feature set “CoPilot” and pitches it as a way to help entrepreneurs “create ideas and content faster, complete time-consuming tasks, and gain insights and next best actions.” That means things like having an AI write customizable emails for customers and automatically generate meeting summaries, write a response to chats and customer service emails based on the previous conversation, and help marketers dig deeper. on your data without having to write SQL. The company is also pitching it as a way to help generate ideas for marketing emails, which means you could soon start seeing AI-powered ads in your inbox.
Microsoft promising even more than that The company says the system will make it easier to create “virtual agents” for customer support, who can use OpenAI technology to search Bing and internal knowledge bases for answers.
As with other AI tools, Microsoft is pitching this as something humans will use, rather than a way to replace employees. in a LinkedIn postCEO Satya Nadella called the announcement a step toward “transforming every business process and function with interactive, AI-powered collaboration.”
Similar technology could be coming to software that isn’t entirely enterprise-focused. There are reports that Microsoft plans to integrate ChatGPT into applications like Word, PowerPoint, and Outlook. Its most prominent use of technology is likely to be with Bing, its chatbot and search engine that is currently available to people on a waiting list.
