Dish Network suffers customer service and website outage for several days

During the last few days, ainternal systems problemit has left many of the services and websites operated by the satellite television provider and owner of Sling TV, Dish Network, inaccessible. The outage began Thursday morning when Dish customers began reporting a series of issues. In fall detector and Twitter, there are complaints from people who cannot access IPTV services like Watch ESPN with their Dish credentials. Other customers say they can’t log into their online accounts to pay monthly TV and cell phone bills. The outage appears to be affecting nearly every area of ​​the company, including Boost Mobile, the prepaid wireless provider Dish bought in 2020, and its call centers, which have been inaccessible since the outage began.

‘Thank you for your patience’, a banner at the top of the The dish’s website says. “We are experiencing a system issue that our teams are working hard to resolve.” He Boost Mobile website provides a more useful explanation. “Due to internal system issues, some users may experience difficulties with their Boost Mobile accounts, paying their bill, or contacting Boost Care,” the landing page says. “Rest assured that if your account is affected, your wireless service will not be affected by these issues and your service will not be terminated for non-payment.”

There have been conflicting reports as to the cause of the outage. When the company’s problems began on Thursday, The desk reported that they were not the result of a cyber security incident. However, in the early hours of Saturday, computer beep said the outage was due to a probable ransomware attack. A source told the outlet that employees’ computers show “blank icons,” suggesting they are infected with malware. A separate source said Their manager told them that the outage “was caused by an external bad actor, a known threat agent,” and that Dish had yet to determine how they had gained access to its internal systems.

“We experienced a systems issue with our corporate network on Thursday that continues to affect internal servers and phone systems, and we are actively investigating it. Our DISH TV, Sling TV, wireless services and data networks continue to be up and running,” a Dish spokesperson told Engadget. “However, some of our corporate communications systems, customer support functions, and websites were affected. Our teams are working hard to restore affected systems as quickly as possible.”

Dish would not confirm whether the outage was due to a ransomware attack, but said it hoped to share more information soon. According the edge, as of Friday afternoon, the company had not been forthcoming with employees about what was going on with its internal systems. Many remote workers are reportedly unable to do any work due to issues with Dish’s internal VPN service. Engadget will update this article as more information becomes available.