While an airline offering first class for furry friends took its first flight in May 2024, most regular airline travelers still don't expect to walk into the business class section and see a dog taking up an entire seat on a couch. .
On the social media platform Reddit, a Delta Air Lines (give it) The passenger claimed that he had been offered an upgrade to business class due to his status with the airline, but it was withdrawn for a reason that the airline did not adequately explain.
The passenger then stopped by the seat during boarding “only to see this dog in my first class seat.”
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Delta Air Lines passenger: “Then I board and see this dog in my first class seat”
“I was upgraded to first this morning, just 15 minutes later I was downgraded (to a worse seat than the one I had before),” the passenger with the username /ben_bob wrote on Reddit. “I asked the receptionist what was going on and she said 'something changed'. Okay, I'm unhappy, but oh well, then I go up and see this dog in my first class seat and now I'm furious.”
While the passenger described the seat he was initially offered as first class, the image he posted shows it was likely a business class seat on a domestic flight. (The term “first” is officially used to refer to the highest service available on certain long-haul flights. It is often used interchangeably with “business” in everyday speech.)
The passenger then contacted Delta customer service through the airline's app and claims he was told one “may be rehomed for service animals and there is nothing they can do.”
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The post quickly went viral on the Delta subreddit, garnering nearly 4,000 upvotes within 24 hours of being posted. The photo posted on the site also shows a passenger sitting in a seat and a furry white dog lying next to them on the floor while the seat remains empty.
“His super smug look,” one commenter wrote in response to the image.
“The dog is probably a two million mile diamond locket,” wrote another.
'No way that dog spent as much with (Delta Air Lines) as I did'
Upgrades to any available seat in business class are a benefit that airlines offer frequent flyers (and are also used to motivate travelers to work toward status with the airline).
“There's no way that dog spent as much as I did on this airline,” the outraged passenger further wrote. “What an absolute joke. What's the point of remaining loyal to this airline, really?”
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Delta has not commented on the specific situation that has attracted attention on the internet but the airline has. a policy which states that passengers with disabilities who require additional space must be accommodated.
In some cases, this may apply to passengers traveling with a designated service animal. What “accommodation” looks like differs depending on the specific case and is often up to the aircrew's interpretation.
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