Video conferencing has become very popular, but is it affecting our productivity? Work culture expert Jennifer Moss joined TheStreet to talk about how video conferencing affects productivity and offered alternative tips for communicating with your colleagues.
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Full transcript of the video below:
JENNIFER MOSS: We went from 45 billion minutes of video conferencing a year in 2019 to 157% in one year. We're now at about 252 billion meeting minutes a year. There's no reason why we've had to increase that number of meeting minutes. Yes, we're using video conferencing and it's beneficial. It's been great. I mean, it's helped us get through the pandemic, but it's not really helping us be efficient and productive. And we're measuring productivity. And organizations are wondering why they're seeing this lack of productivity or disengagement. It's because we're meeting too much and we need to get back. And we actually saw in 2023 that number go down about 5%, which wasn't dramatic. But now we're at the all-time high for meeting minutes in 2024. So we haven't learned any lessons. And that's a major problem because people are burned out.
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And people are moving away from video conferencing, not just because they're distracted, but because they feel bored and they also feel disconnected or they don't want to talk. So we're losing high-performing people who just don't feel comfortable in these situations. So there's a lot to unpack around that. But essentially, we should be reinstating video conferencing, reestablishing the rules around it. And then we should also be looking at other modalities of communication, like having a good old-fashioned phone call and having a conversation that way and rather than doing a video conference.
